Best Customer Service from a Mobile Carrier
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May 19, 2017 - 11:00am
Which carrier has the best customer service in the U.S.?
Prices? Sure. Coverage? Absolutely that's important. But how does your carrier treat you? When you call, are you answered promptly and courteously? Are your problems fixed easily? Does the person on the other end sound like they even care? What about tech support?
Here's how you should pick if customer service is most important to you.
Best customer service: Verizon Wireless
For top-notch customer support, look to Verizon. In Tom's Guide's testing, which took into account online support, social media responses, and over-the-phone support, Verizon scored the highest with a 94/100 rating. In terms of coverage, The Wirecutter rates Verizon number one, so you get the best on both fronts.
Whether it's a question about your plan, your specific device, or tech support, Verizon nails it on the phone, online, and via social media. It even has an online device simulator, which can virtually take you through tutorial...
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