chatbots and the future of customer experience

From Marketoonist | Tom Fishburne
May 14, 2017 - 12:00pm
I spoke at a conference last week called MarTech, which focuses on the intersection of marketing and technology. One of their founding insights is that technology changes exponentially, but organizations change logarithmically. One of the other speakers talked about the rise of chatbots, and how they will fundamentally change marketing. The speaker shared that 80\% of brands expect to be…

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