Customer Experience is the New Marketing and Customer Experiences are the New Brand

From Brian Solis
April 24, 2017 - 7:58am
My friends Rob Cottingham, Gerard Francis Corbett and I have had some fun lately. One way to gain perspective on our modern reality is to do so through humor. So when a several big brands in the beverage, transportation, banking and airline industries were suddenly in the global media hot seat, we had a laugh and productive conversations behind the scenes. As a result, we set out to build upon these unfortunate opportunities with a couple of pithy but poignant cartoons hoping to spark a bigger dialogue.... The post Customer Experience is the New Marketing and Customer Experiences are the New Brand appeared first on Brian Solis.


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